Refund policy

We want you to love your Plume Blanche fragrance. If something's not right, here's how we handle it.

Damaged or incorrect items: if your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number and photos. We'll replace the item or refund you in full, including the original delivery fee, at no cost to you.

Change of mind: due to the personal and hygienic nature of fragrance products, we're unable to accept returns or exchanges for change of mind once a seal has been broken. Unopened, unused items in their original packaging may be returned within 7 days of delivery for a refund of the product price (delivery fees are non-refundable in this case).

How to request a return: email info@plumeblanche.co.za with your order number and reason for return. We'll confirm next steps and, where applicable, a return address.

Refund processing: approved refunds are processed within 7–10 business days to your original payment method.

This policy is in addition to, and does not limit, any rights you have under the Consumer Protection Act, 68 of 2008.